Our
Internet Helpdesk allows Modular customers and
authorized employees to log help desk requests
via the internet. Useful tips, end user documentation,
and information are also present on this site.
You may contact the Helpdesk by phone at 866.647.3757.
Press extension 1 for the Helpdesk.
For details on all the ways to submit a helpdesk
ticket please click
here.
Our
Help Desk Services include:
Phone
answered by live technically qualified help
desk technician who tries to assist the customer
on the first touch.
Help
Desk ticket submission by internet/phone/fax/email.
Ability
to monitor help desk ticket status via the
internet.
Help
Desk tickets audited for quality control.
Weekly
and Monthly help desk reviews for customers
who have dedicated help desk service.
Guaranteed
response times for ticket criticality and severity
levels.
After
hours call available (up to 24x7) if scheduled
in advance or contracted for.
Certified
help desk technicians.
We
work with existing IT personnel, consultants
and 3rd party vendors.
We
are willing to become certified on equipment
we are supporting if that certification does
not exist and is important.
For
dedicated support contracts we provide critical
spare parts inventory on site, and will coordinate
and order spares as necessary.
For
on call support contracts we coordinate and
order spare parts as necessary.
Wellness
checks on archive backups, servers, workstations
and printers.
Help
Desk Log in
