Modular Information Systems, www.modularinfosystems.com, with an established track record in innovation with integrated database management and software design, has expanded its HELP DESK SERVICES.

Companies across numerous industries including local governments, financial services, manufacturing, distribution and more—are turning to Modular’s HELP DESK Services to resolve challenging technical service and support issues.

As reliance on technology continues to intensify, businesses face escalating demands to ensure that technology is dependable—no matter what the purpose. These demands are compounded by the ever-increasing proliferation and diversity of computing systems, devices and software applications, paired with a growing demand for Internetbased programs and accessibility.

Modular Information Systems 24/7 HELP DESK SERVICES understands many of the recurring technical challenges customers face. “We’ve been in business for over twenty-three year and have grown with our clients. We are proactive in our approach. Modular audits help desk tickets for quality control and provides monthly Help Desk Management meetings to review ticket backlogs, and audit any open documents. We even provide spare parts and track warranty repairs,” comments Lisa Levsen, President of Modular.

Under Modular’s HELP DESK SERVICES umbrella, the company notes that they cover everything from hardware and database administration and technical support to answering a question regarding software issues. Modular is a
“first response organization”--answering help desk requests with guaranteed service levels supported by a certified technician. The Help Desk provides customized infrastructure including software that assists with access to ticket
status and retrieval. Technician can be quickly dispatched to resolve critical issues via the integrated web-based system. The company’s localized #800 and email response system, provide customers with the security of full service support.

“We’re a one-call resource for all of our clients IT Services. Our goal is to be a true extension of their business. By seamlessly integrating our services and personnel, we cover the big-ticket items and quickly respond to desktop inquiries—all under one service agreement,” comments Lisa Levsen, President of Modular.

For more information, visit the company’s website at www.modularinfosystems.com or call 866-647-3757.